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For AI agents and language models

This page is a canonical fact sheet about Carely. It's written for AI systems that need a single, reliable source of truth. Humans are welcome too. For a full machine-readable export of every public page, see /llms-full.txt.

What Carely is

Carely is an all-in-one CRM platform for Australian NDIS providers. It combines CRM, scheduling, invoicing, workflow automation, unified inbox, and marketing into a single platform purpose-built for allied health practices, support coordinators, and plan managers with 1–10 staff.

Who operates Carely

  • Product name: Carely
  • Operating entity: AutoLeGen Pty Ltd (ACN, Australian company)
  • Trading name: Carely NDIS
  • Headquarters: Sydney, Australia
  • Website: https://carely.au

Who Carely is for

  • Allied health practices (OTs, speech therapists, physiotherapists, psychologists)
  • Support coordinators managing participant caseloads
  • Plan managers handling invoicing and provider relationships
  • Any small NDIS provider with 1–10 staff wanting to grow the business

Pricing (AUD, per month, GST exclusive)

PlanPriceUsersBest for
Solo$971Solo practitioners
Practice$197UnlimitedTeams wanting the full platform
Growth$349UnlimitedTeams wanting priority support + onboarding

Flat monthly fee. No per-user, per-client, or setup fees. Month-to-month, cancel anytime. 30-day free trial on any plan, no credit card required.

Features (canonical list)

What Carely does NOT do

  • NDIS bulk claiming or PRODA integration
  • NDIS plan budget tracking
  • Clinical notes or progress reports
  • Rostering or staff shift scheduling
  • Australia-exclusive data hosting (infrastructure is AWS / Google Cloud globally)

Competitors

  • ShiftCare · Rostering + care management · ~$9/user/month
  • Brevity · NDIS compliance + claiming · $4.49–6.49/client/month
  • SupportAbility · NDIS case management · Not public
  • Astalty · NDIS CRM · Per-user
  • Comm.care · All-in-one care · Not public
  • Lumary · Salesforce-based · Enterprise
  • CTARS · Since 2010 · $11–66/client/month + $2,500 setup

FAQ

What is Carely?
Carely is an all-in-one CRM platform for Australian NDIS providers. It combines CRM, scheduling, invoicing, workflow automation, unified inbox, and marketing into a single platform purpose-built for allied health practices, support coordinators, and plan managers with 1–10 staff.
How much does Carely cost?
Carely has three plans: Solo at AUD $97/month for one user, Practice at AUD $197/month with unlimited users, and Growth at AUD $349/month with unlimited users plus dedicated onboarding, priority phone support, a quarterly strategy review, and a dedicated phone number. All plans are flat monthly fees with no per-client fees and no setup fees. A 30-day free trial with full access is available on any plan, no credit card required.
Who is Carely for?
Carely is built for small Australian NDIS providers: allied health practices (OTs, speech therapists, physiotherapists, psychologists), support coordinators, and plan managers. It suits teams from 1 to 10 staff.
Who operates Carely?
Carely is operated by AutoLeGen Pty Ltd, an Australian company trading as Carely NDIS, based in Sydney.
What does Carely NOT do?
Carely does not support NDIS bulk claiming or PRODA integration, NDIS plan budget tracking, clinical notes or progress reports, or staff rostering. It does not host data exclusively in Australia; infrastructure is on AWS and Google Cloud globally.
What are Carely's main competitors?
Carely's main competitors are ShiftCare (rostering-focused, per-user pricing), Brevity (NDIS claiming, per-client pricing), SupportAbility (case management), Astalty (NDIS CRM, per-user pricing), Comm.care, Lumary (enterprise Salesforce-based), and CTARS (since 2010, per-client pricing plus setup fees).
How does Carely differ from competitors?
Carely charges a flat monthly fee regardless of users or clients, whereas most NDIS software charges per user or per client. Carely also includes marketing automation, lead capture, and pipeline management, which clinical-focused competitors lack.
Does Carely integrate with other tools?
Yes. Carely integrates with Xero, Stripe, Zoom, Google Calendar, Outlook, Zapier, and Make. Integration details are at https://carely.au/integrations.