SIMPLE PRICING
Two plans. Both include everything.
Unlimited users. All features. No per-client fees. No surprise bills. Choose Standard for self-service or Growth for done-with-you support.
Most NDIS software charges per user or per client. That means as your team grows, your software bill grows with it. We think that's backwards — you shouldn't be penalised for hiring. Carely is a flat price. Everyone on your team gets access. Every feature is included on both plans. No surprise bills, no calculator needed. The only question: how much support do you want?
Standard
All features. Unlimited users. Self-service.
- Unlimited users — your whole team, no extra cost
- CRM & contact management (unlimited contacts)
- Unified inbox (SMS, email, Facebook, Instagram, Google Business Messages)
- Calendar & online booking with automated reminders
- Pipeline management with kanban boards
- Marketing automation (email sequences, SMS campaigns, follow-ups)
- Enquiry capture forms, surveys, and landing pages
- Workflow automation builder
- Invoicing with Stripe payments and text-to-pay
- Google review management
- Built-in phone system with call recording
- AI content and conversation assistant
- Integrations (Xero, Google Calendar, Outlook, Zoom, Zapier, Make)
- NDIS-specific templates, pipelines, and workflows pre-configured
- Email & chat support
- Onboarding guide and knowledge base
No setup fees. Cancel anytime.
Growth
All features. Unlimited users. Done with you.
- Everything in Standard
- Dedicated phone number included (local or mobile)
- Dedicated onboarding — we configure the platform for your practice
- Priority phone & email support — speak to a real person, fast
- Quarterly strategy review (45-minute session with NDIS business coach)
- Custom workflow setup — we build your first 3 automation workflows
- Monthly check-in call (15-minute)
Best for: Providers who want expert help setting up and growing, not just the tools.
No setup fees. Cancel anytime.
Try Carely free for 30 days.
Full access to every feature on either plan — no charge for 30 days. See how Carely fits your practice.
Start Your Free TrialBoth plans include everything
The difference is how much hands-on support you get — not what features you can access.
| Feature | Standard | Growth |
|---|---|---|
| Unlimited users | ||
| All platform features | ||
| CRM & contacts | ||
| Unified inbox | ||
| Calendar & scheduling | ||
| Pipeline management | ||
| Marketing automation | ||
| Workflow builder | ||
| Invoicing & payments | ||
| Google reviews | ||
| Phone system | ||
| AI assistant | ||
| Integrations (Xero, Zoom, etc.) | ||
| NDIS templates & workflows | ||
| Dedicated phone number | ✅ (included) | |
| Dedicated onboarding | ||
| Priority phone support | ||
| Quarterly strategy review | ||
| Custom workflow setup (3) | ||
| Monthly check-in call |
What you'd pay without Carely
Most NDIS providers cobble together 5+ tools to do what Carely does in one.
| Tool | Typical Cost |
|---|---|
| CRM (HubSpot, Zoho) | $50–$100/month |
| Email marketing (Mailchimp) | $30–$60/month |
| Scheduling (Calendly, Acuity) | $20–$40/month |
| SMS platform (MessageMedia) | $30–$80/month |
| Forms & surveys (JotForm, Typeform) | $25–$50/month |
| Invoicing (separate from accounting) | $20–$40/month |
| Review management (Podium, Birdeye) | $100–$300/month |
| Total | $275–$670/month |
Carely Standard: $197/month. All of the above, plus automation and NDIS-specific configuration.
Full transparency on usage costs
Both plans include unlimited access to all features. SMS, phone calls, and email sending are charged per use — these are platform carrier costs passed through at cost, not Carely markups.
SMS & MMS
| SMS sent | $0.08 per message |
| SMS received | $0.01 per message |
| MMS sent/received | $0.53 per message |
Phone Calls
| Inbound calls (local) | $0.02/min |
| Outbound to landlines | $0.04/min |
| Outbound to mobiles | $0.12/min |
| Call recording (optional) | $0.004/min |
| Email sending | $0.002 per email |
AI Features
| AI text generation | $0.14 per 1,000 words |
| AI review responses | $0.02 per review |
What does a typical month look like?
| Provider Type | SMS | Calls | Emails | Est. Usage Cost |
|---|---|---|---|---|
| Light usage solo practitioner | 200 sent | 30 min inbound | 2,000 | ~$29/month |
| Active practice 5+ staff | 500 sent | 120 min outbound | 10,000 | ~$66/month |
Optional Add-ons
| Add-on | Cost |
|---|---|
| Additional phone number (local) | $5/month |
| Additional phone number (mobile) | $10/month |
| WhatsApp integration | $30/month |
| AI Employee (unlimited AI) | $97/month |
| Online listings management | $30/month |
| Premium prospecting tool | $30/month |
Frequently Asked Questions
Ready to simplify your practice?
Start your free 30-day trial today — no charge, no lock-in.