Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of the Carely platform (carely.au) and related services, operated by AutoLeGen Pty Ltd (ABN to be confirmed) trading as Carely NDIS (“Carely,” “we,” “us,” or “our”).

By creating an account or using the platform, you agree to these Terms. If you do not agree, do not use the platform.

2. The Service

Carely is a cloud-based business operations platform for NDIS providers. The platform includes CRM, communication tools, scheduling, marketing automation, invoicing, pipeline management, and workflow automation.

We provide the platform on a software-as-a-service (SaaS) basis. You access it via a web browser. We manage hosting, maintenance, and updates.

3. Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity under your account.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your business.

4. Subscription and Payment

Pricing

The current subscription fee is $197 per month (AUD), inclusive of GST. This covers unlimited users and all platform features.

Billing

Subscriptions are billed monthly in advance via Stripe. Your first payment is due upon sign-up (unless a promotional offer applies).

Usage-based charges

SMS messages and phone calls are billed separately based on usage (per message and per minute). These charges are in addition to the monthly subscription fee and are billed monthly in arrears.

Price changes

We may change pricing with 30 days’ written notice. Price changes will not apply to your current billing period.

5. Cancellation

You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to the platform until the end of the period you have already paid for.

We do not offer refunds for partial billing periods.

To cancel, email hello@carely.au or use the cancellation option in your account settings.

6. Your Data

Ownership

You own your data. Any contacts, messages, files, workflows, and content you create or upload to Carely remain your intellectual property. We do not claim ownership of your content.

Export

You can export your data at any time via CSV export and other available export tools within the platform.

After cancellation

Upon cancellation, your data will remain accessible for 30 days. After 30 days, we will delete your data from our active systems. Backups may retain data for up to 90 days before permanent deletion.

Data deletion requests

You can request immediate deletion of your data by emailing privacy@carely.au. We will process requests within 30 days.

7. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose
• Upload malicious software or code
• Attempt to access other users’ accounts or data
• Use the platform to send unsolicited bulk messages (spam)
• Resell or sublicense access to the platform without our written consent
• Interfere with the platform’s operation or security

We reserve the right to suspend or terminate accounts that violate these Terms.

8. Availability and Support

We aim to keep the platform available 24/7 but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance where possible.

Support is provided via email (hello@carely.au) and in-platform chat during Australian business hours (AEST/AEDT).

9. Third-Party Services

Carely integrates with third-party services (e.g. Stripe, Xero, Zoom, Zapier). Your use of these services is governed by their respective terms. We are not responsible for third-party service availability, performance, or data handling.

10. Limitation of Liability

To the maximum extent permitted by law:

• Carely is provided “as is” without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
• Our total liability to you for any claim arising from these Terms or your use of the platform is limited to the fees you paid to us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

11. Indemnity

You agree to indemnify and hold harmless AutoLeGen Pty Ltd, its directors, employees, and agents from any claims, losses, or damages arising from your use of the platform or breach of these Terms.

12. Privacy

Your use of the platform is also governed by our Privacy Policy. By using Carely, you consent to the collection and use of your information as described in the Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-platform notification at least 14 days before they take effect. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Contact

For questions about these Terms:

Email: hello@carely.au
Entity: AutoLeGen Pty Ltd trading as Carely NDIS