FOR NDIS PROVIDERS
You started your practice to deliver great care. Not to wrestle spreadsheets.
Running an NDIS practice means running a business and delivering services at the same time. Admin eats into billable hours. Participants slip through the cracks. There's a better way.
The reality of running an NDIS practice
You’re a clinician, a support coordinator, or a service provider. But running a practice also makes you an office manager, bookkeeper, and marketing coordinator.
10+ hours a week on non-billable admin
Every hour spent on admin is an hour not spent on care — and an hour you can't bill for.
Client details scattered everywhere
Spreadsheets, email, and paper files. No single view of a participant's history or what needs to happen next.
Appointment reminders sent manually
Or forgotten entirely. Either way, it's your problem when a participant doesn't show up.
Invoices created in one system, tracked in another
And chased by email. The billing process is a mess that costs you time and cash flow.
New enquiries go unanswered for days
Because no one saw them, or the right person was in a session, or the email got buried.
Referral partners you haven't contacted in months
Out of sight, out of mind. Your referral pipeline runs dry and you don't know why.
THE CARELY DIFFERENCE
One platform replaces five
Everything your practice needs, in one place.
CRM & CONTACTS
Every participant and referrer in one database
Every participant, carer, referrer, and provider in one system. Custom fields for NDIS-specific data. Tags, segments, and pipeline boards to organise your contacts exactly the way you work.
- Custom fields for NDIS data
- Tags and smart segments
- Pipeline boards
- Full activity history
UNIFIED INBOX
Every message in one place
SMS, email, Facebook Messenger, Instagram, Google Business Messages, and phone — all in one inbox. Full conversation history on every contact. Assign conversations to team members.
- All channels unified
- Full conversation history
- Team assignment
- AI-assisted replies
AUTOMATION
Your most repetitive workflows, running automatically
Visual workflow builder to automate intake, follow-ups, reminders, task creation, and notifications. Pre-built templates for common NDIS workflows — start in minutes, not months.
- Visual drag-and-drop builder
- NDIS-ready templates
- SMS, email, and task triggers
- AI assistant for routine responses
INVOICING & PAYMENTS
Invoicing, payments, and Xero — connected
Create invoices, send payment links by text, accept Stripe payments. Xero integration for your accountant. Automated reminders for overdue invoices. Stop chasing money.
- Text-to-pay via Stripe
- Automated overdue reminders
- Xero sync
- Recurring billing
What changes when everything’s connected
Total time: 30–45 minutes per enquiry
Drop-off rate: high
Total time: 2 minutes (your time)
Drop-off rate: minimal
Multiply that by 10 enquiries a week and you’ve saved 5+ hours on intake alone.
Who uses Carely
Allied health providers
OTs, physios, speech pathologists, psychologists delivering NDIS services.
Support coordinators
Managing participant relationships, referrals, and service provider networks.
Plan managers
Invoicing, payment tracking, and participant communication.
Community support providers
Group programs, social support, and community access services.
Sole practitioners
One-person practices that need professional systems without the overhead.
HONEST ABOUT WHAT WE ARE
We do business operations. Not everything.
Carely handles CRM, marketing, scheduling, communication, invoicing, and automation.
We don’t do:
Many providers use Carely for the business side and a separate tool for clinical and compliance functions. Zapier and Make integrations let you connect them.
Everything your practice needs, from day one
CRM & Contacts
Unlimited participants, referrers, and providers. Custom NDIS fields.
Unified Inbox
SMS, email, Facebook, Instagram, Google — one inbox.
Scheduling
Online booking, team calendars, automated reminders.
Invoicing
Text-to-pay, Xero sync, automated overdue reminders.
Automation
Visual workflow builder. NDIS-ready templates.
Marketing
Email campaigns, landing pages, review automation.
$197/month flat.
Unlimited users. All features. No per-client fees. No setup charges. No lock-in contracts. Your software bill doesn’t grow when you hire.
See Full Pricing
Ready to run your practice from one platform?
Book a 30-minute demo and we'll show you exactly how Carely works for your practice. No pressure. No obligations.