CarelyPricing Guide · April 2026CarelyFor NDIS providersPricing Guide · 2026
Carely Pricing Guide
A complete reference of Carely plans, features, usage costs, and add-ons for Australian NDIS providers. Current pricing is always shown at carely.au/pricing — refer to that page for the latest figures.
Solo
$97/ month + GST
Single user. Core platform.
Practice
$197/ month + GST
Unlimited users. Full platform.
Growth
$349/ month + GST
Full platform. Done-with-you setup.
- Free trial
- 30 days, full access, no credit card
- Contract
- Month-to-month, cancel anytime
- Users
- 1 on Solo · unlimited on Practice & Growth
- Currency
- AUD, billed monthly
Inside this guide
- 01Plan summary
- 02Feature comparison
- 03Features by plan
- 04Usage costs (SMS, calls, email, AI)
- 05Optional add-ons
- 06Not included in any plan
- 07How to subscribe & billing terms
01 · Plan summary
Three plans
All plans include unlimited participants and contacts. Plans differ by user seats, platform features included, and level of support.
Solo
$97/month + GST
Single-user plan covering CRM, calendar, unified inbox, forms, and NDIS-specific templates.
- 1 user seat
- CRM, calendar, unified inbox, forms
- NDIS-specific templates, pre-configured
- Email & chat support
Best for: Sole traders and solo allied-health practitioners.
PracticeMost popular
$197/month + GST
All Solo features plus automation, invoicing, built-in phone system, AI assistant, and integrations. Unlimited users.
- Unlimited users
- Pipelines, workflows, automation
- Invoicing with Stripe + text-to-pay
- Google reviews, AI assistant, integrations
Best for: Practices with 2+ users requiring the full platform.
Growth
$349/month + GST
All Practice features plus dedicated phone number, dedicated onboarding, priority support, and quarterly strategy reviews.
- Dedicated phone number included
- Dedicated onboarding & first 3 workflows built
- Priority phone support
- Quarterly strategy review + monthly check-ins
Best for: Providers requiring done-with-you onboarding and ongoing NDIS coaching.
02 · Compare plans
Feature comparison
A line-by-line look at what's included on each tier. No feature gating beyond what you see here.
| Feature | Solo$97/mo | Practice$197/mo | Growth$349/mo |
|---|---|---|---|
| Unlimited participants | |||
| Unlimited users | 1 user | ||
| CRM & contacts | |||
| Unified inbox | |||
| Calendar & scheduling | |||
| Enquiry forms & surveys | |||
| NDIS templates & workflows | |||
| Email & chat support | |||
| Pipeline management | |||
| Marketing automation | |||
| Workflow builder | |||
| Invoicing & payments | |||
| Google reviews | |||
| Phone system | |||
| AI assistant | |||
| Integrations (Xero, Zoom, etc.) | |||
| Dedicated phone number | Included | ||
| Dedicated onboarding | |||
| Priority phone support | |||
| Quarterly strategy review | |||
| Custom workflow setup (3) | |||
| Monthly check-in call |
All prices shown exclude GST. No setup fees. No per-user pricing on Practice or Growth. Swap tiers any time — your data comes with you.
03 · Feature details
Features by plan
Full feature list grouped by the plan that includes it.
Included on all plans
Solo, Practice, and Growth.
Unlimited participants & contacts
No caps on how many clients, referrers, or leads you can store.
CRM & contact management
Every client, referral, and lead in one place with notes, tags, and history.
Calendar & online booking
Clients book themselves. Automated reminders cut no-shows.
Unified inbox
SMS, email, Facebook, Instagram, and Google Business Messages in one conversation view so nothing slips through.
Enquiry forms, surveys & landing pages
Capture new enquiries and intake info without chasing paper or spreadsheets.
NDIS-specific templates & workflows
Pre-configured pipelines, forms, and automations built for NDIS providers.
Email & chat support
Australian-hours email and live chat. Response within 1 business day.
Included on Practice and Growth
Added to Solo's feature set.
Unlimited users
Your whole team — admin, clinicians, coordinators — all included.
Pipeline management
See every referral and enquiry at a glance in a kanban view — know exactly what needs attention today.
Marketing automation
Email sequences, SMS campaigns, and follow-up workflows that run without you lifting a finger.
Workflow automation builder
Automate the repetitive tasks that eat your time — from onboarding to payment reminders.
Invoicing & Stripe payments
Send invoices and collect payment — including text-to-pay — from the same platform.
Google review management
More 5-star reviews, less effort — automated review requests with tracked responses.
Built-in phone system
Call, record, and track every conversation without a separate phone tool.
AI content & conversation assistant
Draft replies, generate content, and summarise conversations in seconds.
Integrations (Xero, Google, Outlook, Zoom, Zapier, Make)
Connect the tools you already use — your accounting, calendar, and video calls stay in sync.
Included on Growth only
Added to Practice's feature set.
Dedicated phone number (included)
Your practice gets its own local or mobile number — included in the plan price.
Dedicated onboarding session
We configure the platform for your practice — you don't have to figure it out alone.
Priority phone & email support
Phone support during Australian business hours. Target response: within 4 business hours.
Quarterly strategy review (45 min)
A session with our NDIS business coach to review your metrics and plan your next quarter.
Custom workflow setup (first 3)
We build your first 3 automation workflows — you walk away with a running system.
Monthly check-in call (15 min)
A regular touchpoint so your practice keeps moving forward, not just treading water.
04 · Usage costs
SMS, calls, and email — full transparency
Messages and minutes are billed at cost — carrier pass-through, zero Carely markup. Usage rates are the same on every plan. All rates shown exclude GST. Most practices spend $20–$70/month here.
SMS & MMS
| SMS outbound | $0.077 per message |
| SMS inbound | $0.011 per message |
| MMS outbound/inbound | $0.525 per message |
Voice calls
| Inbound calls (local number) | $0.015 / min |
| Inbound calls (toll-free) | $0.075 / min |
| Outbound to landlines | $0.038 / min |
| Outbound to mobiles | $0.113 / min |
| Call transcription (optional) | $0.036 / min |
| Call recording (optional) | $0.00375 / min |
| Email sending | $0.0015 per email |
| Email verification (optional) | $0.0055 per email |
AI features
| AI text generation | $0.14 per 1,000 words |
| AI image generation | $0.09 per image |
| AI review responses | $0.015 per review |
What a typical month looks like
Pick your plan by how much help you want, not by usage — any plan can handle any of the volumes below.
| Profile | SMS | Calls | Emails | Usage | Example plan | Total |
|---|---|---|---|---|---|---|
Light usage Solo practitioner | 200 sent | 30 min inbound | 2,000 | ~$29 | $97 (Solo) | ~$126 / month |
Small team 2–4 staff | 350 sent | 60 min mixed | 5,000 | ~$48 | $197 (Practice) | ~$245 / month |
Active practice 5+ staff | 500 sent | 120 min outbound | 10,000 | ~$66 | $349 (Growth) | ~$415 / month |
Set monthly spend caps and alerts inside Carely so you’re never surprised by a bill — on any plan.
05 · Add-ons
Optional add-ons
Bolt on only what your practice needs — none of these are required to get full value from Carely. All add-on prices shown exclude GST.
| Add-on | Cost |
|---|---|
| WhatsApp integration | $29.99 / month |
| Additional phone number (local) | $4.55 / month |
| Additional phone number (mobile) | $10.00 / month |
| Branded client portal app | $59.00 / month |
| AI Employee (unlimited AI usage) | $97.00 / month |
| Premium prospecting tool | $29.00 / month |
| Online listings management | $30.00 / month |
| Domain registration | $15 / year per domain |
| WordPress hosting | $14.99 / month per site |
| Dedicated email IP | $59.00 / month per IP |
Professional services
Website build or rebuild — from $1,500 + GST, scoped to your practice. Landing pages, full sites, or rebuilds of an existing site. Talk to us at carely.au/contact.
06 · Scope
Not included in any plan
Carely is a business-operations platform. The following are outside Carely's scope and are not available on any plan.
NDIS bulk claiming or PRODA integration — use a dedicated claiming tool
Participant budget tracking against NDIS plan line items
Clinical notes, progress notes, or SOAP note templates
Staff rostering, shift allocation, or timesheet payroll export
Australian-only data hosting — Carely runs on AWS & Google Cloud globally
For NDIS bulk claiming or PRODA integration, Carely is typically used alongside a dedicated claiming tool. Carely handles the client relationship, communication, scheduling, and invoicing; the claiming tool handles PRODA.
07 · How to subscribe
Subscription & billing terms
Current pricing is always authoritative on carely.au/pricing. This guide is correct as of the date shown below.
- Start a subscription
- Sign up at carely.au/free-trial. 30-day free trial on any plan, no credit card required. Billing starts after the trial if not cancelled.
- Billing
- Monthly in advance, in AUD, via Stripe. Prices exclude GST; GST is added at checkout where applicable.
- Plan changes
- Upgrade or downgrade any time. Changes take effect at the start of the next billing cycle. Prorated adjustments are applied automatically.
- Usage costs
- SMS, calls, email, and AI usage are billed at the pass-through rates in section 04. Usage is billed monthly in arrears alongside the plan fee.
- Cancellation
- Cancel any time from inside Carely. Your subscription runs to the end of the current billing cycle; no further charges apply.
- Refunds
- See carely.au/terms for the current refund policy. The 30-day free trial is the primary risk-free way to evaluate Carely.
- Contact
- Email hello@carely.au · Website carely.au · Book a demo at carely.au/contact
AutoLeGen Pty Ltd trading as Carely NDIS · carely.au · Prices in AUD, exclusive of GST.
Pricing Guide v2.0 · April 2026